Posh Paws Doggy Salon Policies & Agreement Form

Vaccination Requirement

You understand that per state law“(1) All dogs, cats, and ferrets 4 months of age or older must be vaccinated by a licensed veterinarian against rabies with a vaccine that is licensed by the United States Department of Agriculture for use in those species”. Proof must be submitted prior to scheduling a grooming appointment. If you are a recurring client and schedule an appointment that exceeds your pet’s vaccine due date, new documentation must be submitted before your scheduled appointment, or your appointment will be rescheduled/canceled. Please see the cancelation policy for details on my cancellation fee. If a recent vaccine has been administered, we must wait at least 10 days before their next grooming appointment can be scheduled to abide by the safety requirements ordered by the American Kennel Club’s S.A.F.E regulations.

Health/Veterinary Care Release

You are solely responsible for your pet’s veterinary care. If your pet has any allergies to food, shampoos, or colognes, you must make us aware prior to the groom. You understand and agree that Posh Paws Doggy Salon does not provide veterinary services. You understand that grooming can be stressful for your pet. You understand that Posh Paws Doggy Salon is not responsible for any loss, damage, injury, or death of or to your pet from conditions not disclosed to us that could be exacerbated by any grooming services.

Minor Accidents Release

Working with animals is never predictable, and if a situation should arise where your pet has a minor accident or injury you hereby authorize Posh Paws Doggy Salon to provide basic first aid to relieve the pain or stop any bleeding using a septic powder, or gel, or other natural remedies. Please know that I would never purposefully put your pet in harm's way and will do everything possible to provide a safe grooming session. Minor Accidents can occur during nail trimming, ear plucking, the use of shears, bathing, and shaving including shaving a severely matted coat. When animals wiggle, jerk, or thrash during these services, it may be difficult to safely maneuver equipment away from snipping your pet's coat, ears, face, or cut nail quicks. Basic first aid will always be applied upon these minor accidents or injuries and once contained, you will be notified immediately. Please read the emergency medical treatment release below for more serious injuries or accidents that can occur during your pet’s grooming. You hereby release Posh Paws Doggy Salon from any unrelated injuries that occur outside of your pet's service.

Emergency Medical Treatment Authorization Release

Working with animals is never predictable, and if a situation should arise where I feel veterinary attention outside of basic first aid is needed, you hereby authorize medical treatment for your pet to the nearest available veterinarian clinic. VCA Big Lake Animal Hospital – 9750 W Parks Hwy Wasilla, AK In the event that Posh Paws Doggy Salon incurs any costs, fees, or expenses arising from, or relating to, your pet’s need for veterinary care during your pet’s grooming appointment, being that they are unrelated to incidents during your pet’s service, you will promptly reimburse Posh Paws Doggy Salon for the same upon request via.

Senior Pets (10 years +) Release

You understand that your pet is a senior. You are aware that grooming can cause stress that can exacerbate or expose new problems, or even lead to a serious medical event or death in senior pets. You release Posh Paws Doggy Salon from liability should any problem/medical issue occur that is unrelated to minor accidents that may occur during your pet’s service.

Pregnant or In-Heat Females Release

I do not groom pregnant animals. Grooming a pregnant animal is not a standard practice and can cause stress that can exacerbate or expose new problems such as early labor, and miscarriage. It is recommended to wait at least 14 days after they have given birth to schedule a bath or grooming appointment to ensure there are no complications postpartum. Animals in heat may come in for service as long as they aren't excessively bleeding. It is typically advised to wait until they are close to the end of their cycle to schedule services. Please bring clean pet diapers with you for your pet’s groom. You release Posh Paws Doggy Salon from liability should any problem/medical issue occur to pregnant or in-heat animals.

Live Fleas & Ticks Policy

I do not groom pets with live fleas or ticks. Your pets must be seen by their veterinarian and given tick and flea-terminating medication 24-48 hours prior to their visit with me. Flea and tick removal services are an additional cost to your pet's haircut or bath service as this can take up to 45 minutes to 2.5 additional hours to safely remove fleas and ticks from your pet's coat in addition to the disinfecting procedure it takes between clients. If your pet arrives for their appointment infested with live fleas and or ticks your appointment will be canceled and charged at a full price scheduled with an additional fee for parasite control. I take the safety of my personal pets, and my client's pets' health very seriously, and will not be flexible on this policy. I thoroughly disinfect my workstation between clients to ensure contamination does not occur.

Release for shaving Double-Coated/Short-Haired Breeds

It is my professional recommendation that double-coated or short-haired breeds are not shaved due to “excessive shedding.” Double-coated breeds rely on their undercoats to help protect them during cold weather and can be naturally and safely removed during warmer weather on a regular grooming schedule for a de-shedding treatment. A dog’s undercoat typically regrows within 4 - 6 weeks and it is recommended to schedule a de-shedding service before your pet’s undercoat becomes impacted or matted. Shaving their top coat exposes their skin to harmful sun rays causing them to be at a higher risk for sunburn, skin cancer, a serious medical event, or even death. For the dog’s safety and protection from the sun and skin cancer, I reserve the right to refuse any unnecessary shave-down for double-coated or short-hair breeds unless required for medical reasons signed and approved by a licensed pet veterinarian. If an agreement is made to have your double-coated or short hair breed shaved for any reason, you understand that Posh Paws Doggy Salon is not liable for any illnesses or medical treatment that may arise from my service as I have provided you with this written statement as proof that shaving a double coated or shorthair breed is not recommended, typically refused and unnecessary. You understand that it is your responsibility to keep your pet on a safe diet, and regular grooming schedule to give your pet a long and happy, and healthier life.

Release for Severely Matted Pets

Every effort is made to protect your pet’s skin and coat while removing the hair that has become matted. The safety and comfort of your pet is my top priority. A pet’s coat that has not been attended to for a long period of time may become extremely sensitive and incur clipper marks, abrasions, rashes, nicks, itchiness, or redness. Shaving extremely matted ears might also encourage head shaking causing hematomas. You as the owner, agree to in no way hold Posh Paws Doggy Salon responsible for any problems resulting from the grooming of your matted pet as the stress from your neglect to tend to your pet’s coat is not my doing nor reason to put fault onto myself or my company. Additional charges on top of regular grooming fees will apply to pets that are severely matted.

Behavior Issues Release

Posh Paws Doggy Salon reserves the right to refuse service on some pets if I feel they will be best served in a veterinary facility. If I accept to groom any animals with behavioral issues, charges will be set in accordance with their behavior. In the grooming process, every effort is made to make your pet as comfortable as possible. I do not muzzle or heavily restrain your pet unless completely necessary for safety. If your pet is behaving badly, bites me, or is uncooperative, the groom will not continue, and full-service payment will be due upon pick-up. A make-up day may be scheduled within the same week to complete the groom if I feel I can continue to safely work with your pet and this day will be agreed upon by both myself and the client to meet satisfaction. I do not groom pets that bite. I do not force pets into grooming or nail trimming.

Drop off Procedures

I provide by-appointment one-on-one services only. On the day of your appointment, you may arrive up to only 5 mins early than your appointment time slot as I may still be with another client’s pet, on my break, or preparing and sanitizing my station for you. Please park on my driveway during drop-off, I will always leave plenty of space for you. I live next to a major road, therefore, for your pet's safety, they must be on a leash, carried, or brought in a crate when you arrive. You will leave your pet's leash and collar/crate for me so that I can have your pet ready for you upon pick up. If I am not readily available to greet you, please text me upon arrival. Never approach, ring, or knock on my front door, the entrance is through the garage.

Late Arrival Policy For Repeat Offenders

I will text you if you are more than 5 minutes late for your appointment, and will call you after 10 minutes. If you are more than 15 mins late to your appointment without a phone call or text message your appointment will be canceled and you will be charged a no-show fee of 100% of your appointment scheduled. Please see the cancelation policy below for more details.

Pick Up Policy

The estimated time for completion of services can last between 45 minutes - 5 hours per bath/groom depending on your pet's breed, behavior, and coat condition. I will give you at least 15 - 30 minutes’ notice prior to your pet's completion of service and expect a response with an estimated time of arrival for pick-up if you expect to be late. Never arrive earlier than up to 5 minutes earlier than I provide your pet's completion. Arriving earlier than the estimated time for pick up can cause your pet to become overly excited, or anxious when they see you and can be dangerous if I am still completing any finishing touches with my blade or shears as my equipment is sharp and can cause an unnecessary injury. For pick up, please follow the same procedures as drop off: Do not arrive more than 5 mins earlier than the time I estimate for your pet to be complete, please park on my driveway, and be prepared to walk your pet back to your vehicle with them on a leash, or brought back in a crate for their safety. If there is an emergency that puts you in a situation where your pet needs to be picked up before services are complete, please CALL ME ahead of time, so that I can safely prepare your pet for pick up. Emergency incomplete services will still need to be paid in full on pick up however a "Finish Groom" appointment can be rescheduled for up to a week at no additional cost to you to complete.

Late-Pick Policy

It is your responsibility as the pet owner to pick up your pet on time as I may have clients immediately after you and only accept 1 client at a time. I will give you 15 - 30 minutes' notice prior to your pet's completion. If you expect to be more than 30 minutes late for pick up, you must call or text me when I send a 'pupdate' to avoid late pick up charges of up to $30/hour additional added to your invoice. If you are more than 1 hour late for pick-up without notice, I reserve the right to contact Animal Control for neglect and have your pet released to them. To avoid this, please ensure your pet’s emergency contact list is always up to date.

Cancellation & Reschedule Policy

My system will send you an automatic text reminder 1 week prior to your appointment and await your confirmation. If your appointment has not been confirmed within 72 hours, another automatic text reminder will be sent to you. You must reply with Y to confirm, N to cancel, or R to reschedule. Failure to confirm your appointment at least 24 hours prior will result in the immediate cancellation of your appointment and 50% of your appointment scheduled will be owed prior to scheduling your next appointment to serve as a cancellation/no-show fee. Rescheduling requests must be made within 24 hours to avoid a no-show fee. If you cancel or reschedule several appointments over the course of a few months you will be required to pay a 100% nonrefundable deposit for future appointments or refused future service. If your appointment is canceled or rescheduled on the day of, you will be required to pay a 100% non-refundable fee for the scheduled service, excluding legitimate emergencies. “Forgetting”, “waking up late”, or “reading the calendar date or clock wrong” does not constitute an emergency. I send at least 2 text reminders for your appointment and wait for your confirmation therefore stating you have an emergency will need to be legitimate, valid, and excusable to have cancellation fees waived. If your pet is vomiting, coughing, sneezing, or has had diarrhea within the past 24 hours, you must reschedule. Medical emergencies such as genuine illnesses are excused from cancelation fees. I reserve the right to refuse service for this and any other reason, including repeat offenders for multiple canceled, or rescheduled appointments.

Payments of Services Policy

Payment is due upon pick up the day service is performed. Deposits are required for repeat policy offenders for multiple canceled or rescheduled appointments. Acceptable payment types are cash, debit or credit cards, PayPal. I will accept checks for local banks only.

Workstation

You understand that due to business insurance and liability, you are not allowed to be in or near the workstation during your pet's grooming service for any reason, ever. My salon is monitored by surveillance cameras 24/7.

Complaint Procedures

All pets are groomed to American Kennel Club breed standards unless specifically requested otherwise. If you are not 100% completely satisfied with my grooming service, please contact me within 24 hours of the grooming, and I will do my best to resolve your issue. If we are unable to dispute any issues like adults, you may be blacklisted from making future appointments. I do not tolerate harassment, disrespect, or threats made in person, via text, by calling, or online. I reserve the right to refuse your service for this and any other reason.

Refund Policy

I do not provide refunds.

Photo Release

Before and after photos will be taken of your pet throughout their groom and an after 'Glam Shot' will be shared with you via digital or physical copy. By using my service, you hereby release any photos I may take of your pet for advertisement on my website, business cards, social media platforms, brochures, and for legal disputes.

Arbitration

You hereby expressly and irrevocably waive your right to a trial by jury in any legal actions arising from or relating in any way to the services, these terms, or the actions, inaction, errors, omissions, or negligence of any provider party. Notwithstanding anything to the contrary contained in these terms, except for action by the provider against the client arising from or related to nonpayment of sums owed to the provider hereunder, neither party may commence litigation against the other party without providing written notice and demand to the other party setting forth the matters and amounts (if applicable) in dispute, and without first attempting in good faith to mediate the dispute before a certified mediator in the county wherein the provider’s principal place of business is located. We reserve the right to refuse service to any pet or client for any reason.

By submitting this form, you are accepting service by Posh Paws Doggy Salon and you understand and agree to all terms and conditions stated above.

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Graphic of a syringe with a dog paw to represent the Posh Paws service agreement requires a copy of clients vaccination record is required.

🐾 Important Vaccination Notice 🐾

Please note that for the safety of all pets, you must submit proof of rabies vaccine

To ensure the safety and well-being of all the furry members of our salon, we kindly request that all clients email their pet's vaccination records before their grooming appointment. Your cooperation in this matter is greatly appreciated and helps us maintain a safe and welcoming environment for all.

Please send your pet's vaccination records to Poshpawsak@gmail.com. If you have any questions or require assistance, don't hesitate to reach out. Thank you for your understanding and commitment to the health of your beloved pets.

🐾 Important Vaccination Notice 🐾

Graphic of a syringe with a dog paw to represent the Posh Paws service agreement requires a copy of clients vaccination record is required.

Please note that for the safety of all pets, you must submit proof of rabies vaccine

To ensure the safety and well-being of all the furry members of our salon, we kindly request that all clients email their pet's vaccination records before their grooming appointment. Your cooperation in this matter is greatly appreciated and helps us maintain a safe and welcoming environment for all.

Please send your pet's vaccination records to Poshpawsak@gmail.com. If you have any questions or require assistance, don't hesitate to reach out. Thank you for your understanding and commitment to the health of your beloved pets.

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